• Timeframe: Returns are accepted within 24 hours of delivery, except for orders placed during sale periods.

• Item Condition: Products must be unused, unwashed, and in their original condition with all tags attached.

• Return Refusals: Returns may be denied if items are used, washed, damaged, or altered (unless they were received in a defective condition).

• Defective Products: If you receive a damaged or defective item, please provide an unboxing video and photos via the website, and our Customer Experience Team will assist you.

 Refunds

• Refund Method: Refunds will be issued (for both COD and prepaid orders) as store credits sent via email.

Exchange Policy

• Timeframe: Exchanges are allowed within 1 day of delivery, except for sale period orders.

• If the new item costs more, the difference must be paid in advance.

• If the new item costs less, the balance will be issued as store credit via a Gift Card.​

Return & Exchange Process

1. Initiate Request: Start the return/exchange process via the website, following the provided instructions.

2. Approval: The Customer Experience Team will review and confirm your request within 48 hours.

3. Reverse Pickup: Pickup will be scheduled after approval from our team.

4. Packaging: Ensure the product is securely packed, just as it was delivered.

5. Refund Method: Refunds for both COD & prepaid orders will be issued as store credit via a Jock Matters Gift Card.

Order Cancellation

• Cancellations are only possible before the order has been dispatched from our warehouse.

Non-Exchangeable Products

• Sale & Flash Sale Items: Items purchased during sales or promotional events cannot be exchanged.

• Restricted Products: Certain items cannot be exchanged, including boxers and shorts.

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